Shipping & Returns

Last updated: January 26, 2026

This Shipping & Returns Policy explains how orders, shipping, returns, and refunds are handled when you purchase products from www.anewbeauty.eu.

The website is operated by:

ANew OÜ
Registration number: 16138195
Website: www.anewbeauty.eu

1. Order Processing

After your order has been placed and payment has been successfully completed, we will begin processing your order.

Order processing usually takes 2–5 working days before the order is shipped.

During busy periods, product launches, holidays, or unexpected delays, processing may take longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Working days are Monday to Friday and do not include weekends or public holidays.

2. Shipping Destinations

We currently ship to selected countries within the European Union and other available destinations shown at checkout.

Available shipping countries and delivery options may vary depending on the delivery address, courier availability, and product availability.

If your country is not available at checkout, we may not currently ship to your location.

3. Shipping Times

Estimated delivery time depends on your delivery country and selected shipping method.

Estimated shipping times are generally:

  • Estonia, Latvia, Lithuania: approximately 2–5 working days after dispatch;

  • Other European Union countries: approximately 4–12 working days after dispatch;

  • Other available international destinations: delivery times may vary depending on location and customs procedures.

Please note that these are estimated delivery times and not guaranteed delivery dates.

Delivery may be affected by courier delays, customs procedures, holidays, weather conditions, incorrect address details, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

The final shipping cost may depend on:

  • delivery country;

  • package weight;

  • order value;

  • selected shipping method;

  • courier availability.

We may offer free shipping promotions from time to time. Any free shipping offer will be clearly displayed on the website or at checkout.

5. Order Tracking

If tracking is available for your order, you will receive tracking information by email once your order has been shipped.

Please allow some time for tracking information to update after the shipping confirmation has been sent.

6. Incorrect Shipping Information

Please make sure that your shipping address, email address, and phone number are correct before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We cannot guarantee that changes can be made after the order has been processed or shipped.

7. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the issue.

If a package is confirmed lost by the courier, we will offer a suitable solution, such as a replacement or refund, depending on the situation and applicable law.

We are not responsible for delays caused by customs, courier disruptions, force majeure events, or incorrect customer information.

8. Customs, Duties, and Taxes

For orders delivered within the European Union, applicable taxes are handled according to EU rules and checkout settings.

For orders delivered outside the European Union, customs duties, import taxes, or additional fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs procedures.

Returns & Refunds

9. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days without giving a reason.

The 14-day withdrawal period begins on the day you, or a third party appointed by you, receive the goods.

To exercise your right of withdrawal, you must contact us within 14 days of receiving your order and clearly state that you wish to withdraw from the purchase.

Simply refusing delivery or not collecting the package may not be considered a valid withdrawal notice.

10. Return Conditions

To be eligible for a return, the product must be:

  • unused;

  • unopened;

  • in its original packaging;

  • in the same condition as received;

  • returned with all seals, protective packaging, and labels intact.

Because we sell cosmetic products, we cannot accept returns of products that have been opened, used, unsealed, damaged, or altered after delivery, unless the product is faulty or incorrectly delivered.

This is due to health, hygiene, and safety reasons.

11. Products That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

  • opened cosmetic products;

  • used skincare, body care, or beauty products;

  • products where the protective seal has been removed;

  • products that are not suitable for return due to health or hygiene reasons after being opened;

  • products damaged after delivery due to customer handling;

  • gift cards, if offered;

  • personalized or customized products, if offered.

This does not affect your legal rights if the product is faulty, damaged, or incorrectly delivered.

12. Faulty, Damaged, or Incorrect Products

If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible after receiving your order.

Please include:

  • your order number;

  • your full name;

  • a description of the issue;

  • clear photos of the damaged, faulty, or incorrect product;

  • photos of the packaging, if relevant.

If the issue is confirmed, we may offer a replacement, refund, or another suitable solution in accordance with applicable law.

13. Return Shipping Costs

If you return a product because you changed your mind, you are responsible for the return shipping costs, unless otherwise stated by us or required by law.

If the product is faulty, damaged, or incorrectly delivered, we will provide a suitable solution and may cover reasonable return shipping costs where required.

We recommend using a tracked shipping method when returning products. We are not responsible for returned packages that are lost or damaged in transit.

14. Refunds

Once we have received and inspected the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Refunds are usually processed within 14 days after we receive the returned product or after you provide proof that the product has been returned.

Please note that your bank, card provider, or payment provider may take additional time to process the refund.

15. Exchanges

We do not guarantee product exchanges.

If you wish to exchange a product, please contact us. If the product is unopened, unused, and eligible for return, we may ask you to return the original product and place a new order.

16. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If the order has already been shipped, you may need to follow the return process after receiving the order.

17. Contact Information

If you have any questions about shipping, returns, or refunds, please contact us through the contact details provided on our website.

ANew OÜ
Registration number: 16138195
Website: www.anewbeauty.eu